Financial Counselling in Canada
Posted on by Forest in Debt, Saving Money & Finances
Financial Counselling in Canada – The world of financial counselling can be a hard one to navigate. Already in a stressed state by the fact that you are facing such hard times makes it difficult to trust anyone or know where to turn. Luckily in Canada there are a lot of very good resources and fairly good regulated agencies in place to help you out.
Financial Counselling in Canada

Financial counselling in Canada
Although there is a large enough for-profit sector in Canada’s financial counselling business the not-for-profit sector is still overwhelming larger and more regulated. In Canada you need to be a member of certain organisations and hold charitable status to provide accredited not-for-profit services. This effectively means you can get financial help and counselling for free and the agencies are funded from charitable donations, mostly from the banking industry.
In most cases, except in Quebec, not for profit companies can take you on and help you organise your own credit management, act on your behalf and set up various plans and even help you with the steps towards bankruptcy.
I just have to disclaim, I am not a financial professional and the advice in this post is as far as I know correct but I can’t be held responsible if it is not. Use common sense and only deal with accredited companies.
OACCS and CACCS
The Ontario Association of Credit Counselling Services and the Canadian Association of Credit Counselling Services are the organisations that provide the foundations and criteria for registered companies to adhere to. Their websites give you access to registered companies, offer trusted information and transparently tell you what to do and where to turn. On the flip side if you want to become registered with them the information is there. Check out oaccs.com and caccs.com for more information.
Credit Counselling Canada
CCC is the Canadian not-for-profit association. They have member companies shared with oaccs and caccs and offer great services on their site creditcounsellingcanada.ca. Here is the text from their about page:
Credit Counselling Canada (CCC) is the national association of not-for-profit credit counselling and government agencies that work provincially, regionally and locally throughout Canada. Only not-for-profit registered charitable organizations are accepted as association members by our Board of Directors.
This common bond of charitable, not-for-profit status ensures that all member activities remain focused on assisting those in need by providing timely and useful help. This commitment is also reflected in our independent accreditation process which requires adherence to the highest standard of service.
While CCC members work at the community level to provide consumers service choices that include face-to-face, telephone, and internet-enabled information – our association’s national policies deal with matters of client service, our leadership team executive engages in continuous lobbying on consumer legislation and regulation.
The defining quality of credit counselling as practiced by our members is the sensitivity shown by counsellors as they strive to resolve your difficulties using unique solutions designed to fit your individual needs. Since we first began, hundreds of thousands of Canadians have benefited and you can too!
Quebec
Quebec agencies work a bit differently and they tend to provide similar education but when in contact with creditors will not represent for you. Inside they will negotiate with the creditors on your behalf and help them go softer on you. These groups are known as ACEFs which stands for ‘Association coopérative d’économie familiale’. 10 of these agencies are represented by the Union des consommateurs. The Coalition of Consumer Groups represents 21 agencies.
Further reading – If you want to learn more about financial counselling in Canada including it’s history, more details on each association and agency and further recommendations then check out this research paper titled “Financial Literacy and the Canadian Credit Counselling Services Industry” by Adriana E. Molina.
Related: Why bother to budget?
If you have any experience or information to add to this post then I would love to hear from you. Thanks for reading. - Financial Counselling in Canada
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Practical Parsimony
15. Nov, 2011
My daughter in NYC needed credit counseling. I posed as her because she worked, was recently divorced, and supporting two children. I knew her plight. She gave me all the numbers I needed and facts. Yes, she could get credit counseling free. The counseling service was going to get her creditors to give her five years to pay her accounts, and the counselors would deal with the banks. However, my daughter could not even meet the reduced payments. It was ridiculous.
She was stressed and almost in tears each day, worrying about her bank account being seized, what the credit counselor said could happen.
I negotiated her credit and she was allowed to pay off 33% of what she owed. In essence, I called her last December and told her I had a gift–$20K.
The counseling was on the up and up and supposedly non-profit. Yet, they would have gotten some of her money, according to them to be able to help everyone. Of course, the people had salaries to be paid when they counselled clients.
I did a better job than the credit counselors. Now, I advice others informally of how to get what they need from banks to resolve their debts.
The day after I achieved this, she went to court for the final hearing on her divorce and received a check from her husband that covered the rest of her accounts. Her father was going to give her that amount and had flown there to help her.
Without family help, the credit counseling would have been worthless. I am not a fan of credit counseling. But, it may help others.
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Practical Parsimony
15. Nov, 2011
I can spell…advise, not advice
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Forest
15. Nov, 2011
Hey Practical Parsimony. I would say that I don’t fully trust it in the USA…. But I have experienced it in UK and I believe the model in Canada is extremely similar and they really do help out a lot managing much of the stuff that you did for your daughter.
I have very reasonable and accommodating payments for my debts and hope to clear them in not too long.
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